Editorial policy

How a provider gets reviewed

1. Read. Every field on the security and usability axes is filled from published sources — audit reports, transparency reports, court records, the provider’s own documentation — and each one is stored with what it rests on and the day it was checked. A field nobody has published stays unknown rather than being inferred.
2. Normalise. Dirty values are split into a number for sorting and the original text for display. Anything unparseable becomes empty rather than a guess.
3. Score. The model runs, and that is the number. No editor can move it — the adjustment that once existed was removed, because the breakdown published on every provider page shows the arithmetic and a hand-moved number would make it a lie.
4. Write. The review is written against the data, not against the marketing site.
5. Re-check. Prices and policies are re-read on every import. A page’s updated date moves only when something material changed.

Corrections

If a number here is wrong, we would rather hear it from you than leave it up. Corrections to factual data are made the same day and the page’s updated date moves with them. Where a correction changes a score, the score changes too, and so does the rank — there is no version of this where we quietly keep the old order.

Use the correction form, which carries the field identifier and the value you saw so we do not have to ask what you were looking at. Every change we make is logged in public.

Independence

No provider sees a review before it is published. No provider has approval over its own copy, its score, or its label.

Nothing a provider could arrange with us reaches its number, because there is no lever to reach for: the score is computed from published fields and carries no editorial adjustment. Every field it runs on names its source and the day it was checked, and every change to one is in the log. That is the whole of what stands behind the claim — you are not asked to take our word for it, because our word is not part of the calculation.